The employee assistance program is designed to offer employees professional assistance in handling difficult personal problems. Just as medical problems require a doctor's attention, personal problems should receive professional counseling. Because many employees are reluctant to seek help directly from their employer, an EAP program allows an outside organization to provide counseling, referrals and follow-up attention. Employers of all sizes find that an EAP program provides their staff with services they need and want by showing the employer's concern for their workforce. A happy employee at home makes for a happy employee at work. Offering this low cost benefit is another way to attract and retain quality employees.